RESONATE TECHNICAL SUPPORT EVALUATION AND SATISFACTION RATING SURVEY

Which Resonate Products do You Currently Use? (Select all that apply)

How long have you been involved with Resonate products?
Choose One Less than Six Months Six Months to One Year Over One Year

Are you satisfied with the level of support you receive from Resonate Technical Support?
Choose One Yes No

If no, why not?

Do the Resonate Support Engineers provide follow-up on calls?
Choose One Always Most of the Time Sometimes Rarely Never

Do the Resonate Support Engineers meet agreed upon time schedules?
Choose One Always Most of the Time Sometimes Rarely Never

How would you rate the Resonate Support Engineer's troubleshooting skills?
Choose One Excellent Good Fair Poor

Was the case handled in a professional manner?
Choose One Yes No

What was your overall impression of Resonate Support?
Choose One Excellent Good Fair Poor

If there is a particular Resonate Support Engineer who has given you exceptional support, please provide their name:

Do you use our email support (support@resonate.com)?
Choose One Always Most of the Time Sometimes Rarely Never

How would you rate the timeliness of our response to support email?
Choose One Excellent Good Fair Poor

Do you use our web-based support, "My Support Cases", to open, edit and track your cases?
Choose One Always Most of the Time Sometimes Rarely Never

How would you rate the usefulness of "My Support Cases"?
Choose One Excellent Good Fair Poor

Do you use our Support Hotline, 877-RESONATE?
Choose One Always Most of the Time Sometimes Rarely Never

How long before your call was answered?
Choose One Immediately 2 minutes 4 minutes More

Would you like information regarding other Resonate Services?

What additional services would you like to see provided by Resonate Technical Support?

Is there any other information you would like to provide regarding your experiences with Resonate?