Resonate is committed to providing customers with technical support expertise to help ensure the uptime and performance of their mission critical applications.
For support pricing or to purchase technical support, please contact Resonate Technical Support.
With our Standard 24x7 Support, customers receive the following:
24x7 telephone support with live call pick-up on weekdays from 7:00 AM to 6:00 PM Pacific Time, excluding Resonate holidays. Outside of these hours, a Resonate Technical Support Engineer will be paged and will respond within thirty minutes.
During business hours, customers can interact with our Technical Support Engineers via . This is useful for low priority cases or for sending in large amounts of data such as log files, configuration files, etc.
Our Web site offers useful information and tools aimed at helping customers administer their Resonate deployment.